Effective Date: 16-04-2025
At eMind Institute, we are committed to providing high-quality education and training to all of our students. Please read our refund policy carefully before enrolling in any course, program, or training.
1. General Policy
All course enrollments are considered final once payment is made. However, we understand that circumstances may arise, and our refund policy is designed to be fair and transparent for both students and the institute.
2. Refund Eligibility
You may be eligible for a refund if:
- You cancel enrollment before the course starts.
- The course is canceled by the institute due to unforeseen reasons (e.g. low enrollment, technical issues, or instructor unavailability).
- You experience a technical error in payment (duplicate or overpayment).
3. Non-Refundable Cases
Refunds will not be granted under the following conditions:
- If you have already attended one or more classes (online or physical).
- If you fail to attend without informing the administration.
- If you are dismissed due to violation of institute policies or misconduct.
- If the course has been completed or you have accessed a significant portion of the course content/materials.
4. How to Request a Refund
To apply for a refund, please contact us at support@emind.pk within 7 days of payment with the following details:
- Your full name
- Course name
- Payment receipt or transaction ID
- Reason for refund request
Our team will review your request and respond within 5–7 business days.
5. Processing Time
If approved, refunds will be processed via the original payment method and may take 7–14 working days depending on your bank or service provider.
6. Changes to This Policy
eMind Institute reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and continued enrollment implies your agreement to the latest terms.
7. Contact Us
For any questions regarding this Refund Policy, please contact:
📧 Email: support@emind.pk
📞 Phone: (92) 311 0000 974
